Lift, Inc. is Central Pennsylvania’s exclusive material handling dealer for Toyota and Crown Forklift Trucks. We are a full-service material handling supplier, specializing in equipment sales and service, warehouse products, and fleet management. Starting as a forklift service company, we have evolved into a trusted partner for our warehousing and distribution customers across Central Pennsylvania.

LIFT, INC. OFFERS AN EXCELLENT COMPENSATION AND BENEFIT PLAN INCLUDING:

• 100% Employee Owned Company

• Competitive salary

• Medical, dental and vision insurance plans

• 100% company paid short term and long-term disability coverage

• 401(k) Plan with company match

• Company paid life insurance with optional additional coverage

• Paid holidays and Paid Time Off (PTO)

• Professional work environment

Help Desk Support Specialist

The Help Desk Support Specialist is responsible for providing day-to-day technical support to end users for hardware, software, and systems via email, phone, remote software, and in person.

Job Responsibilities:

• Troubleshoot and resolve day-to-day technical issues for end user hardware, software, and systems; follow up with end users to confirm issues are fully resolved

• Ensure all assigned tickets are categorized and closed with complete resolution notes

• Escalate issues to Systems Administrator and/or IT Manager as needed

• Configure end user access and equipment as part of the onboarding and termination processes

• Install and upgrade end user workstations and other related IT equipment

• Request and document all hardware and software needed and issued to end users

• Install and upgrade end user software and set permissions based upon role

• Create new mailboxes, assign permissions, set passwords within Office 365 environment (Exchange, SharePoint, OneDrive)

• Complete end user profiles and distribution/security group assignments in Active Directory

• Configure new users with phone, voicemail, and Jabber within Cisco UC platform

• Assist and support technicians with iPad, iPhone, and service laptop issues

• Investigate and correct work order dispatch issues in the Mobile field service solution

• Add, set up, change vehicles and vehicle assignments within the ERP and Fleet platforms

• Configure new and replacement GPS units and Dashcams within the Fleet platform

• Support conferencing hardware and software solutions companywide

• Support laser printers, MFPs, thermal label printers, and plotters companywide

• Set up employees with access to the Employee Portal on the primary company website

• Maintain accurate end user assignments in Verizon Wireless and Verizon Connect Reveal platforms

• Maintain company master extension list and master tech extension list

• Maintain company contact accounts used in the technician onboarding process

• Provide fix and repair services as needed for IT related equipment

• Provide meter readings to copy/print vendor for non-network devices as requested

• Contribute IT content ideas for the company newsletter

• Collaborate with IT team members to meet system, department, and organizational needs

• Assist with projects as needed

• Perform other duties as assigned

Job Qualifications:

Minimum

• Two (2+) years of related experience and/or training in a Help Desk support role.

• Experience with ticketing software

• Strong working knowledge of Windows 10 & 11 Pro and Office 365 Products, Apps, and Services within a network environment

• Strong working knowledge of iOS and iPadOS

• Problem solving skills and the ability to be resourceful using documentation

• Excellent organizational and multitasking skills with strong attention to detail

• Exceptional written and verbal communication skills, and the ability to follow up

• Ability to write documentation and effectively present information to co-workers

• Ability to work collaboratively and effectively as a team member

• Sound decision making skills

• Presents a professional demeanor

• Ability to travel to all company locations as needed

Preferred

• Two (2+) years of experience in the equipment industry

• Experience accessing computers, servers, and mobile devices with remote software

• Experience supporting iOS and iPadOS applications in a managed environment

• Basic Active Directory administration

• Basic understanding of networking